Orders

What payment methods can I use and what currency can I pay in?

I'm the kind of doll that likes options, so you can use your Visa, Mastercard, American Express credit or debit cards, or alternatively you can pay via PayPal or Apple Pay. We also offer Afterpay to Australian customers (see terms via https://www.afterpay.com)

To make shopping easier, my prices are automatically displayed in your local currency based on your location. However, please note that all orders are processed in Australian dollars (AUD).

 

Can I track where my order is?

After placing your order, you'll be able to track my whereabouts by signing into your account here. I'll also send you an email when your order has been placed, and another when your order has been dispatched for delivery. The email will include a link to your live tracking information so you're always up-to-date!

 

Can I change my order once it has been placed?

If you wish to change your order, immediately contact the team at hello@thisisglosserie.com and we'll assist you. Please note that the Glosserie team aim to get your order personalised and shipped as quickly as possible so we may not be able to catch your order prior to shipping.

 

What happens if an item is on Pre-Order?

Sometimes I might be available on Pre-Order so that you don't miss out when I arrive. Items purchased on Pre-Order will be dispatched from the dates specified in the product description.

 

Can I see your products in real life?

I'd love to meet you in real life, but for now I'm only available exclusively online from thisisglosserie.com.

 

Will I have to pay duties and taxes on international orders?

This all depends on the receiving country. Packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Australia. Please be aware that as the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to.

The Glosserie team take every effort to ensure a quick and smooth delivery. Any delays and/or extra fees that may be applied via customs and duty offices in the receiving country are outside of our responsibility.

 

Do I need to set up an account to place an order?

You can shop at Glosserie without creating an account. But dolls, you'll be missing out on these benefits:

  • Be the first to hear about my new product releases, special promotions, sales, events etc
  • Enjoy faster checkout with pre-populated name, address and contact details
  • Track your orders and view all your order history

 

How do I update my details on my account?

Changing your name, address or phone number can all be done online. Simply sign into your account here, click on ‘View Addresses’ and edit or delete.

If you wish to change your email address, contact the team at hello@thisisglosserie.com and let them know your old and new email addresses and they'll update that for you.

 

I forgot my password – How do I reset it?

Oh I know the feeling, so many passwords to remember! Just go to our sign in page here and click on “Forgot your password?”. Enter your email address and you'll receive a link to reset your password.

 

Will my payment details be secure?

Our payment gateway providers are PCI DSS (Payment Card Industry Data Security Standard) compliant. This means that the processing, handling and storage of sensitive credit and debit card information is secure and protected. Your payment is processed directly from your browser to our payment gateway provider so Glosserie do not have access to your card information.

 

Is your Website secure?

All pages, content and data on our Website uses 256-bit SSL (Secure Sockets Layer) encryption technology to protect all communications between your browser and our Website. So any data that you enter onto our Website is secure and protected. To verify you’re on a secure and fully encrypted page, look for a padlock icon in your browser address bar. You can also look at the URL - if it starts with https:// rather than http:// then it’s secure.

Size Guide

Most dolls say my shoes are true to size.

I use European shoe sizing, but you can easily convert my size into US and UK using the table below.

EUR 36 37 38 39 40 41 42
US 5.5 6.5 7.5 8.5 9.5 10.5 11.5
UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5
CM 24.0 24.5 25.0 25.5 26.0 26.5 27.0

 

Fit:

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x glossy