Returns

Can I return an item for an exchange or refund?

Full priced items can be returned within 14 days of delivery. This includes personalised items too! Sale and discounted items are final sale and may not be returned or exchanged for incorrect size or change of mind.

To return an item, please email the team at hello@thisisglosserie.com together with your order number and they'll assist you.

Returned items must be sent back to Glosserie within 14 days of the original delivery date. Shipping costs to return items are the responsibility of the customer. Original shipping costs are also non-refundable.

Please make sure I’m returned new, unused and unmarked, in my original condition and packaging. As my soles mark easily, I highly recommend you try me on a soft, carpeted surface before wearing me out. When sending me back, please ensure my Glosserie shoe box is also adequately protected so I arrive safe and sound. We highly recommend you use tracked shipping as we don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

Once your return is received, inspected and approved, a full refund of the items (excluding any delivery charges) will be processed. Returns that don't meet our policy will not be accepted and will be sent back to you.

If you'd like to exchange one item for another, you'll have to return the original item and place a new order.

 

My item is faulty - What should I do?

Oh no, this is a major oversight and I apologise! We have super high standards at Glosserie and this is reflected in all our products.

If I do arrive faulty, please email the team at hello@thisisglosserie.com together with your order number and they'll assist you.

Size Guide

Most dolls say my shoes are true to size.

I use European shoe sizing, but you can easily convert my size into US and UK using the table below.

EUR 36 37 38 39 40 41 42
US 5.5 6.5 7.5 8.5 9.5 10.5 11.5
UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5
CM 24.0 24.5 25.0 25.5 26.0 26.5 27.0

 

Fit:

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