Returns

Can I return an item for an exchange or refund?

If I'm not quite right, you can return me for an exchange or refund within 14 days of receiving me (Note: Sale items are exchange only). This applies to personalised items too!

Original and return shipping charges are not refunded. All exchanges will incur standard shipping charges for redelivery.

To return an item for an exchange or refund, please email the team at hello@thisisglosserie.com together with your order number and they'll assist you.

Please make sure I’m returned new, unused and unmarked, in my original condition and packaging. As my leather sole marks easily, I highly recommend you try me on a soft, carpeted surface before wearing me out. When sending me back, please ensure my Glosserie shoe box is also adequately protected so I arrive safe and sound. Returns that do not meet our policy will not be accepted and will be sent back to you.

 

My item is faulty - What should I do?

Oh no, this is a major oversight and I apologise! We have super high standards at Glosserie and this is reflected in all our products.

If I do arrive faulty, please email the team at hello@thisisglosserie.com together with your order number and they'll assist you.

Size Guide

Most dolls say my shoes are true to size.

I use European shoe sizing, but you can easily convert my size into US and UK using the table below.

EUR 36 37 38 39 40 41 42
US 5.5 6.5 7.5 8.5 9.5 10.5 11.5
UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5
CM 24.0 24.5 25.0 25.5 26.0 26.5 27.0

 

Fit:

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